Return Policy
Return Eligibility
We accept returns of unused items in their original condition within 14 days of delivery. Items must be returned in their original packaging with all tags and documentation included.
Return Process
To initiate a return, please contact us using the contact information provided below. We will provide you with return instructions and a return authorization number.
Return Conditions
Items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
- Returned within 14 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized items
- Items that have been used or damaged
- Items returned without original packaging
- Items returned after the 14-day return period
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping service for returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Contact Us
If you have any questions about our return policy, please contact us:
Email: infocenter@thimyxolglix.world
Phone: +44 1273 514441
Address: Unit 1, Heatherside Business Park, Norton Rd, Newhaven BN9 0BP, United Kingdom